Shipping Policies

• Free shipping on all U.S. orders $59+ (5-7 Day Shipping)

• If in stock, your products will ship via the United States Postal Service between 2-3 business days from our facility. Please call or email to see if your product is in stock

• After leaving our facility, the average arrival time for the free shipping method is 3-4 business days

• If you order multiple items, you may receive separate shipments for separate items with no additional shipping charges to the customer. We reserve the right to partially ship products in your order, 5% or less of our shipments require partial shipping

• Please Note: Orders valued above $300 (before any discounts) are automatically upgraded to be shipped requiring a signature confirmation; make sure that you use a valid United States Postal Service address where a signature can be obtained upon delivery. Skincare by Alana reserves the right to require a signature upon delivery at our discretion in certain instances.

• When upgrading to priority shipping, the estimated time of arrival does not include the processing time of the order. Once the package leaves our warehouse it will arrive to you within 2 - 3 business days.

• Upgrade charge for Priority Shipping is $11.95 to the USA only

• Priority Upgraded shipments are moved to the front of the shipping line

• Priority Upgraded shipments do not mean USPS priority, it is at our discretion which shipping service to use to ensure your package arrives within 2-3 business days.

• After leaving our facility, the typical arrival time for the priority shipping method is 2-3 business days via United States Postal Service priority mail or first class mail.

• If you order multiple items, you may receive separate shipments for separate items with no additional shipping charges to the customer. We reserve the right to partially ship products in your order, 5% or less of our shipments require partial shipping.

• Holidays can affect shipping times. If USPS is closed due to a holiday, your order will ship on the next available day.

• When the manufacturer has no backorder on the product; meaning no production hold-ups from the manufacturer exist, the product will ship as soon as possible.

• Notification: You will be notified via email if there is a delay on your order. Please ensure to check your spam folder (just in case) and also make sure to provide a valid email address

• Only 10% of our orders have a slight backorder, in which we always notify you (the customer) via email within 1-3 business days.

• Organic: Some of the products we sell are USDA organic, and have a limited shelf life. For these product lines, we must order in smaller amounts and place orders more frequently to guarantee freshness, which sometimes results in an extra waiting period.

• Post Office Delay: The post office loses the package, delivers to the wrong address, or just takes their time! Currently, we have a 98.6% deliverability success rate.

• Catastrophes and Weather: In very rare cases such as tropical storms or winter storms, we have seen slight delays in deliverability, usually only 3-5 extra days.

• Delivery Confirmation Tracking Number: All shipments include a United States Postal Service delivery confirmation tracking number. Tracking numbers are emailed to customers as soon as the order ships from our facility, and also, they can be found in your customer account if you log onto SkincarebyAlana.com (after the order is shipped).

• Insurance and Signature Confirmations: Customers can request insurance or a signature confirmation at an extra cost; these are not included in our free shipping or priority shipping charge. Please call or email us with any requests.

• Orders valued above $300 (before any discounts) are automatically upgraded to be shipped requiring a signature confirmation; make sure that you use a valid United States Postal Service address where a signature can be obtained upon delivery. Skincare by Alana reserves the right to require a signature upon delivery at our discretion in certain instances.

• Wrong Address: It is the customer's responsibility to provide a valid/correct United States Postal Service address for shipping. If the shipment is returned to us, the second shipping attempt will be at the customer's cost. Skincare by Alana is not responsible for a shipment if you or an authorized person has signed for, and therefore received the shipment.

• Mail Theft: Skincare By Alana is not responsible for United States Postal Service mail theft. It's the customer's responsibility to provide a safe/secure United States Postal Service address for shipping. Once an order has been shipped, we must go by the tracking information that USPS provides. If a package has been tracked as delivered, we are not responsible for any stolen items. We welcome you to add a signature request to your package to ensure you receive the package safely.

• Partial Shipments: 5% or less of our shipments require partial shipping. If you received an order with a red partial stamp on the invoice, you received a partial shipment. This means we shipped you everything we had, and the rest of the products are coming in a separate shipment ASAP. This will not cost the customer any extra shipping cost.

• Holidays can affect shipping times. If USPS is closed due to a holiday, your order will ship on the next available day.

• To reduce the risk of lost or stolen packages customers can request a signature confirmation at an additional cost. Please call us or email us to request this.

• First, please check the tracking information on USPS.com. If your package is tracked as "delivered," check with your neighbors, leasing office, etc.

• Secondly, contact your local United States Post Office and inquire about the shipment. The majority of lost packages are easily recovered simply by performing these first two tasks.

• Unfortunately, SkincarebyAlana.com cannot file a claim on your behalf due to USPS privacy laws.

• If you complete the above two steps and are still unable to locate your package, please email [email protected] for more help.

If you place an order and realize at a later time that you need to change the shipping address, please contact us AS SOON AS POSSIBLE. During business hours please call us and after business hours please email us. Please remember that our goal is to send each shipment as soon as possible and unfortunately, we are unable to change an address after a package has been shipped.

The information provided by Skincare by Alana is intended solely for educational purposes. The information is not to be used for medical diagnostic purposes and is not intended to serve as a recommendation for the treatment and/or management of any medical/surgical condition. Most of all, this information should not be used in place of a physician or other qualified health provider. If you believe you have a medical condition, please contact your physician immediately.

Skincare by Alana will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about our new services or special offers we think you'll find valuable. If you would rather not receive Special offers and promotions, you may send an email to [email protected] with 'Unsubscribe' as the subject line.

Skincare by Alana uses RapidSSL Certificates to offer secure communications by encrypting all data to and from the site, including all store and credit card transactions. RapidSSL has checked and verified Skincare by Alana's registration documents and the site's registered domain name.

Skincare by Alana uses secure servers that utilize the industry's standard Secure Socket Layer (SSL) encryption. SSL is a state-of-the-art industry technology that allows for a secure and safe purchase transaction.

We take all reasonable security measures to protect stored personal and financial information. Credit card numbers are used only for payment processing. Skincare by Alana will not provide our customer's personal or financial information to other companies or individuals.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store, or use personally identifiable information for any secondary purposes.

You must call within one hour of purchase to cancel an order, to ensure the order has not been fulfilled.

We do not allow overseas purchases and shipments from certain product lines such as Image Skincare. Skincare By Alana is pleased to offer international shipping via our partner GlobalShopex.com. When you’re ready to place your order, you’ll see a button for “International Checkout.” Please hit that button, and you’ll then be taken to an international checkout page that will guide you right through the international checkout process. There’s even dedicated customer service contact information for international customers, that you’ll see during the checkout process. International shipping rates are calculated during the international checkout process and are based on shipping destination and products ordered. Once your order is completed, all inquiries should be directed to GlobalShopex.